Jira Service Management

{"xsrfToken":"BNN9-DW28-NQG8-A19G_94696c5b6fdefc70300d0afdd7bb139888ef5593_lout","branding":{"id":"2","key":"si","name":"Portal de Soporte Idukay","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#318dbd","headerLinkHoverBGColor":"#318dbd","headerBadgeColor":"#318dbd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/64c85f16-7946-4c49-a3e9-adeeead5aa2d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTE2M2JhNy04NmEzLTQxYzgtYTU0Ni03ZDYzZTdhOTc5MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0Yzg1ZjE2LTc5NDYtNGM0OS1hM2U5LWFkZWVlYWQ1YWEyZCI6WyJyZWFkIl19LCJleHAiOjE2MTg2ODMzNTMsIm5iZiI6MTYxODY4MjY5M30.p8voVya804MxYtVab4rAZZmiZVvVbOpIAj_K3Aqej4Q&client=de163ba7-86a3-41c8-a546-7d63e7a97918&mode=fit","logoId":"64c85f16-7946-4c49-a3e9-adeeead5aa2d","isLogoAvailable":true,"helpCenterTitle":"Centro de Soporte - Idukay","sharedPortalName":"Support Center - Idukay","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Centro de Soporte - Idukay","sharedPortalName":"Support Center - Idukay","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de Ayuda de Idukay","sharedPortalName":"Centro de Ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5194b8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/59f9d2ce-b996-42b2-98ea-42edbb3b4485/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTE2M2JhNy04NmEzLTQxYzgtYTU0Ni03ZDYzZTdhOTc5MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5ZjlkMmNlLWI5OTYtNDJiMi05OGVhLTQyZWRiYjNiNDQ4NSI6WyJyZWFkIl19LCJleHAiOjE2MTg2ODMzNTMsIm5iZiI6MTYxODY4MjY5M30.apAspwZysNLUDbpaDiS_sFZZ71k4yJrH5gLR7A4foYg&client=de163ba7-86a3-41c8-a546-7d63e7a97918&height=300&mode=fit","bannerMediaApiFileId":"59f9d2ce-b996-42b2-98ea-42edbb3b4485","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"si","projectId":14901,"serviceDeskId":2,"name":"Portal de Soporte Idukay","description":"Bienvenido! Puedes ingresar tus solicitudes de soporte desde las siguientes opciones.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"73","name":"App Móvil","descriptionHtml":"","callToAction":"App Móvil","introHtml":"Has encontrado algún problema o tienes alguna con nuestra aplicación móvil?","icon":13906,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13906","groups":[22],"key":""},{"id":"25","name":"He encontrado un problema en el funcionamiento de la aplicación","descriptionHtml":"","callToAction":"He encontrado un problema en el funcionamiento de la aplicación","introHtml":"Has identificado un error en Idukay o algo que no esté funcionando correctamente?","icon":13914,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13914","groups":[9],"key":""},{"id":"149","name":"Tengo dudas generales que necesito resolver - Widget","descriptionHtml":"","callToAction":"Tengo dudas generales que necesito resolver - Widget","introHtml":"","icon":12432,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12432","groups":[],"key":""},{"id":"24","name":"Requiero de una visita a mi institución","descriptionHtml":"","callToAction":"Requiero de una visita a mi institución","introHtml":"Deseas que un asesor de soporte visite tu institución?","icon":12413,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12413","groups":[],"key":""},{"id":"154","name":"Configuración de año lectivo","descriptionHtml":"","callToAction":"Configuración de año lectivo","introHtml":"Estoy por empezar el año lectivo y no se qué tengo que hacer en Idukay? Como puedo crear el distributivo en la plataforma? Cómo se crean y asignan paralelos? Como doy de alta el horario?","icon":13923,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13923","groups":[10],"key":""},{"id":"159","name":"Quiero actualizar mis datos en Idukay","descriptionHtml":"","callToAction":"Quiero actualizar mis datos en Idukay","introHtml":"No se como actualizar mis datos o mi perfil en Idukay? Quiero actualizar los datos de mi estudiante en Idukay?","icon":13928,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13928","groups":[8],"key":""},{"id":"90","name":"Ventas","descriptionHtml":"","callToAction":"Ventas","introHtml":"Estoy interesado en que se use Idukay en mi institución","icon":13918,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13918","groups":[25],"key":""},{"id":"158","name":"No se como enviar una tarea","descriptionHtml":"","callToAction":"No se como enviar una tarea","introHtml":"Tengo problemas al enviar una tarea? No se como adjuntar mi tarea? No se como revisar las tareas entregadas por los estudiantes?","icon":13905,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13905","groups":[8],"key":""},{"id":"157","name":"Configuración de Reporteria","descriptionHtml":"","callToAction":"Configuración de Reporteria","introHtml":"Me olvidé de cómo configurar la reporteria ministerial? Necesito apoyo con la emisión de documentos?","icon":13904,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13904","groups":[10],"key":""},{"id":"156","name":"Capacitación Docentes","descriptionHtml":"","callToAction":"Capacitación Docentes","introHtml":"Requiero capacitar a mi planta docente en el uso de Idukay.","icon":13915,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13915","groups":[10],"key":""},{"id":"155","name":"Planificación Curricular","descriptionHtml":"","callToAction":"Planificación Curricular","introHtml":"Mis docentes están teniendo problemas en hacer su planificación? Necesito re-forzar las capacitaciones que hemos recibido de este módulo?","icon":13917,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13917","groups":[10],"key":""},{"id":"27","name":"Tengo dudas generales que necesito resolver","descriptionHtml":"","callToAction":"Tengo dudas generales que necesito resolver","introHtml":"","icon":13943,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13943","groups":[8],"key":""},{"id":"19","name":"Requiero de nuevas funcionalidades","descriptionHtml":"","callToAction":"Requiero de nuevas funcionalidades","introHtml":"Deseas solicitar algo nuevo para la aplicación?","icon":13919,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13919","groups":[9],"key":""},{"id":"21","name":"Quiero reportar una actualización legal","descriptionHtml":"","callToAction":"Quiero reportar una actualización legal","introHtml":"Existe algun requerimiento legal que no este siendo atendido por Idukay?","icon":13932,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13932","groups":[9],"key":""},{"id":"23","name":"Algunos usuarios tienen problemas de acceso","descriptionHtml":"","callToAction":"Algunos usuarios tienen problemas de acceso","introHtml":"Algún usuario tiene problemas en acceder a Idukay? Tienes algún inconveniente con la activación de tu suscripción?","icon":13939,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13939","groups":[38],"key":""}],"reqGroups":[{"id":8,"name":"Dudas Generales"},{"id":38,"name":"Acceso a la plataforma"},{"id":10,"name":"Mesas de Ayuda"},{"id":9,"name":"Funcionalidad de la plataforma"},{"id":22,"name":"App Móvil"},{"id":25,"name":"Ventas"}],"orderMapping":{"38":[23],"22":[73],"10":[154,157,156,155],"8":[27,159,158],"25":[90],"9":[25,21,19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SI","userLanguageHeader":"Cursos on line para profesores Idukay","userLanguageMessageWiki":"Puedes inscribirte a los cursos de uso de Idukay en <a href=\"https://idukay-s-school.teachable.com/courses\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Iduknowledge!</a>","defaultLanguageHeader":"Cursos on line para profesores Idukay","defaultLanguageMessage":"Puedes inscribirte a los cursos de uso de Idukay en [Iduknowledge!|https://idukay-s-school.teachable.com/courses]","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":27,"projectId":14901,"form":{"name":"Tengo dudas generales que necesito resolver","descriptionHtml":"","callToAction":"Tengo dudas generales que necesito resolver","intro":"","instructions":"","icon":13943,"iconUrl":"https://urbanlab.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13943","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"Describa en una oración la duda o consulta a realizar.","descriptionHtml":"Describa en una oración la duda o consulta a realizar.","required":true,"displayed":true},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"Por favor describa la afectación que tiene la incidencia sobre su operación con Idukay.","descriptionHtml":"Por favor describa la afectación que tiene la incidencia sobre su operación con Idukay.","required":false,"displayed":true,"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"Ingrese una descripción detallada de la duda o consulta.","descriptionHtml":"Ingrese una descripción detallada de la duda o consulta.","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"Para poder presentar una mejor solución a su requerimiento, por favor adjuntar imagenes, documentos o cualquier archivo que pueda explicar de mejor manera su solicitud.","descriptionHtml":"Para poder presentar una mejor solución a su requerimiento, por favor adjuntar imagenes, documentos o cualquier archivo que pueda explicar de mejor manera su solicitud.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_11000","fieldConfigId":"13200","label":"Colegio / Institución Educativa","description":"Por favor ingresa el nombre de la institución","descriptionHtml":"Por favor ingresa el nombre de la institución","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/27","calendarParams":{"firstDay":0,"date":"2021-04-17T13:05:52-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTE2M2JhNy04NmEzLTQxYzgtYTU0Ni03ZDYzZTdhOTc5MTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0OTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTg2ODM5NTIsIm5iZiI6MTYxODY4MjY5Mn0.vzlFQuomdIW65mXz8bDpUnKam7rz8QdPzwssfGFc7Lw","targetCollection":"upload-project-14901","endpointUrl":"https://api.media.atlassian.com","clientId":"de163ba7-86a3-41c8-a546-7d63e7a97918","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request","name":"analytics-sd-portal","html":"<div class=\"ap-container\" id=\"ap-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"net.bitwelt.apps.SDPortalAnalytics\",\n \"uniqueKey\":\"net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request\",\n \"key\":\"analytics-sd-portal-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"analytics-sd-portal\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://bitwelt-addons.herokuapp.com/analytics?xdm_e=https%3A%2F%2Furbanlab.atlassian.net&xdm_c=channel-net.bitwelt.apps.SDPortalAnalytics__analytics-sd-portal-create_request&cp=&xdm_deprecated_addon_key_do_not_use=net.bitwelt.apps.SDPortalAnalytics&lic=none&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SI\\\",\\\"id\\\":\\\"14901\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SI\\\",\\\"project.id\\\":\\\"14901\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"27\\\"}\",\n \"timeZone\":\"America/Bogota\",\n \"origin\":\"https://bitwelt-addons.herokuapp.com\",\n \"hostOrigin\":\"https://urbanlab.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}